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CALLMATE FEATURES

Automated AI Calling Agent

Maintaining and investing in hundreds of employees and thousands of pieces of calling infrastructure is a thing of the past as CallMate presents the industry’s first and only ever completely autonomous AI phone call solution for call centres. Our calling solution lets you automatically initiate AI voice calls with customers and accept customer calls without the need for any or minimal call centre executive intervention. Our cloud-based solution can be run with very basic calling infrastructure.

Smart Call Insights

CallMate ensures accurate and actionable call insights. These smart actionable insights are automatically generated after each individual AI voice call and can even be compiled to produce weekly or monthly as well as yearly insight reports. This data can be further filtered down into different specifics of customers such as age, gender, location, accents and other parameters to help you with customer sentiment analysis, identifying conversation patterns, agent performance insights, reasons for call escalations, and predicting future issues.

Call Data Analytics

Our AI phone agent has been designed and optimised to analyse multiple parameters of raw points of data from calls such as call duration and time of call as well as the number of calls and even wait times, drop-off rates, call outcomes, etc. in order to help provide you with a vast array of data for you to utilise any which way you want. You can then export that processed call data metrics into your analysis tool of choice or you can utilise our analysis tools for analysing the nature of calls from within our after solution.

AI Call Data Extraction

Every AI call made with CallMate automatically gets transcribed into text with a transcription accuracy of over 95% for every possible popular accent. This transcription accuracy percentage gradually improves with each call. Our AI caller has been designed and subjected to constant and rigorous unit testing in order to come up with very accurate and usable call data extraction results which can be directly utilised by our clients to fill up forms and to be further utilised down the line.

Clients Analysis Reports and Shortlisting

CallMate utilises its vast set of data generated from automated call initiation and call interceptions as well as call data extraction in order to automatically generate client analysis reports. These analysis reports will help you identify and shortlist your ideal target audience based on call duration and voice tonality as well as client behaviour analysis. The sky is the limit when it comes to our Client Analysis System.

Automated AI Enabled Data Entry

Our AI call centre solution can be integrated with your existing enterprise management systems in order to automatically ensure data entry into customer data forms and other areas of data entry. This simply means that as our AI agent initiates phone calls with your clients and continues the very human-like natural conversation, the call data will be automatically extracted and entered into any location of your choice.

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